No Need to Press 9; You‘ve Already Reached A Live Person

Inside Sales Manager PETER KNAZKO profiles EMS SATCOM’s Inside Sales Team

If you are an EMS SATCOM customer, chances are you’ve already spoken to one of us. Over the years we’ve received many calls with familiar voices from all over the world. Here is your opportunity to “put a face” to that friendly voice on the other end of the line. With thousands of products in service and hundreds of employees, the company has grown a lot, but one thing has stayed the same throughout the years: when you phone the EMS SATCOM sales hotline: 1-800-600-9759, your call will be answered by a real person who is genuinely interested in your needs.

The Customer Sales and Service (CSS) group has a passion for serving customers. At the group’s core are three dedicated professionals who know exactly how to help when you call. If you are looking to buy a system or have a question about your existing EMS SATCOM product, they understand how to set you on the right path with the right information, and talking to the right people.

Whether it’s Bonnie Bentley or Sandi Brown answering general inquiries or helping with R&O questions, or team leader Judi Boone, whose 26 years at EMS SATCOM makes her an encyclopedia of knowledge about the company and its customers, you can be assured that you will be treated to the best service possible.

One thing EMS SATCOM takes very seriously is its customers. As Judi will tell you, “Our goal has always been to ensure the best possible customer service, to go above and beyond for our customers. We have adopted a mission over the last several years. It’s called RPCS. The Relentless Pursuit of Customer Satisfaction is something that EMS is proud to strive for each and every day.”

The CSS team draws on more than 40 years of combined experience at EMS SATCOM which means that they can help you with most issues. Whether it’s assisting in finding your nearest account manager or quickly responding to your AOG when you want to upgrade or replace equipment, the CSS team is ready and capable to assist you.

It’s no secret to many customers that EMS SATCOM’s headquarters is located in the “Great White North” known as Canada, in its capital city of Ottawa. When the weather starts to get colder, in the second-coldest capital city, the CSS team certainly hears about it. When asked what else she would like our customers to know about EMS SATCOM, Judi answers, “We are continually designing and building leading edge technologies to provide the very latest to our customers. AND really we are not THAT far north. We do have summers where the temperature climbs to over 100 degrees Fahrenheit!”

Whatever the weather, the CSS Team is here and ready to answer your call to help you buy and maintain some of the best Satcom products in the world.